Shipping Policy

Effective Date: August 4, 2026

Thank you for shopping with Wigvana.

We are committed to processing and delivering your order as efficiently as possible. This Shipping Policy explains our order processing procedures, shipping timeframes, delivery estimates, customer responsibilities, and other important shipping information.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

1. Shipping Destinations

Wigvana currently ships to customers located in:

  • United States
  • United Kingdom

At this time, we do not ship to countries outside these locations unless otherwise stated on our website.

2. Shipping Fee

We are pleased to offer:

Free Standard Shipping

There are no shipping charges added to eligible orders.

If any additional shipping options become available in the future, applicable charges will be displayed during checkout before payment is completed.

3. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM (Business Days)

Orders placed before the cut-off time begin processing according to our normal processing schedule.

Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.

4. Order Processing Time

After your order has been successfully placed and payment has been confirmed, your order enters our processing stage.

Processing Time:

1–2 Business Days

During processing we may:

  • Verify payment information
  • Confirm product availability
  • Prepare your order
  • Perform quality checks
  • Package your items
  • Prepare shipment documentation

Processing times are estimates and may occasionally vary during periods of high order volume or holidays.

5. Shipping Transit Time

After processing is complete, your package is shipped.

Estimated Transit Time:

4–5 Business Days

Transit times begin after your order has been dispatched.

Shipping carriers may occasionally experience delays beyond our control.

6. Estimated Delivery Time

Our standard delivery estimate is:

  • Processing Time: 1–2 Business Days
  • Transit Time: 4–5 Business Days

Estimated Total Delivery Time:

5–7 Business Days

Please note that delivery estimates are not guaranteed and may vary depending on carrier operations, weather conditions, customs procedures, holidays, or other unforeseen circumstances.

7. Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation email containing your purchase details.

Please review your order confirmation carefully.

If you notice any errors, contact us immediately before your order enters processing.

8. Shipping Confirmation & Tracking

When your order has been shipped, you will receive a shipping confirmation email.

If tracking information is available, it will be included in your shipping confirmation.

Tracking updates are provided by the shipping carrier and may take some time to become available after shipment.

9. Delivery Delays

Although we work hard to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Severe weather
  • Public holidays
  • High shipping volumes
  • Carrier operational delays
  • Customs inspections
  • Transportation disruptions
  • Incorrect shipping information

Wigvana is not responsible for delays caused by shipping carriers or events outside our reasonable control.

10. Inc orrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before submitting your order.

If an incorrect, incomplete, or invalid shipping address is provided:

  • Delivery delays may occur.
  • Packages may be returned or deemed undeliverable.
  • Additional shipping charges may apply if reshipment is requested.
  • Wigvana is not responsible for orders delayed, lost, or returned due to incorrect address information provided by the customer.

If you notice an address error after placing your order, contact us immediately. We will make reasonable efforts to update the address if the order has not yet been processed or shipped, but we cannot guarantee that changes will be possible.

11. Failed Delivery Attempts

If delivery cannot be completed because:

  • No recipient is available (where signature is required),
  • The shipping address is incorrect,
  • The package is refused,
  • Or the package is otherwise undeliverable,

the carrier may return the package.

Any additional shipping costs associated with reshipping an order may be the responsibility of the customer.

12. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible.

To help us investigate, please provide:

  • Your order number
  • Your full name
  • Photos of any damaged packaging or products (if applicable)
  • A description of the issue

We will work with the shipping carrier to review the situation and determine an appropriate resolution where possible.

13. Delivery Responsibility

Once an order has been delivered to the address provided at checkout, responsibility for the package generally transfers to the customer.

If tracking indicates that a package has been delivered but you cannot locate it, we recommend:

  • Checking around your property.
  • Asking household members or neighbors.
  • Contacting the shipping carrier.
  • Waiting a short period, as some carriers may mark packages as delivered before final drop-off.

If you still need assistance, please contact us.

14. Order Changes

If you need to modify your shipping address or order details, contact us immediately after placing your order.

We will make reasonable efforts to accommodate your request if the order has not yet entered processing or been shipped.

Once an order has been dispatched, changes may no longer be possible.

15. Customs, Duties & Taxes

For international shipments, customers are responsible for any customs duties, import taxes, or other government-imposed fees that may apply under the laws of the destination country, unless otherwise stated at checkout.

Customs processing times may also affect delivery estimates.

16. Shipping Policy Updates

We reserve the right to modify this Shipping Policy at any time without prior notice to reflect changes in our shipping procedures, carrier services, or business operations.

Any updates will become effective upon posting the revised policy on this page with an updated Effective Date.

17. Contact Us

If you have questions about shipping, delivery, or your order status, please contact our customer support team.

Business Name: Wigvana

Business Address: 321 S Scott St Saint Francis, Kansas United States

Email: wigvana8@gmail.com

Phone: +1 (785) 555-0147

Business Hours: Monday – Friday 9:00 AM – 5:00 PM

We are committed to providing timely support and will respond to shipping-related inquiries as promptly as possible during business hours.

Thank You

Thank you for choosing Wigvana.

We appreciate your trust and strive to provide a smooth, reliable, and transparent shipping experience. Our goal is to process every order efficiently and deliver your purchase within the estimated timeframe while keeping you informed throughout the shipping process.